Reference

What Our Legal Terms Mean for Your Account

Every rule on this page governs your account relationship with nnphvip — how we handle your data, what you agree to when you access the lobby, and how you can contact us to request changes or corrections.

Jurisdiction-dependent accessGCash, Maya, InstaPay account rulesData retention policyUser rights on requestAccount security obligations
nnphvip What Our Legal Terms Mean for Your Account
HOW WE HANDLE THIS

Data Handling, Cookies and Account Security

We treat your account data and payment details as information that belongs to you. Here is how the four main areas of our policy work in practice — so you know exactly what we collect, why we keep it, and how you can act on it.

Data Collection and Use

We collect the information you provide when registering and the transaction data generated by GCash, Maya and InstaPay activity. This is used for account management and fraud checks only.

Cookies and Session Tracking

Cookies keep your session active on mobile and desktop so you do not get logged out mid-game. You can manage cookie preferences from your browser settings at any time without losing your account.

Account Security Obligations

Your login credentials and OTP are yours to protect. We will never ask for your GCash PIN or Maya password via chat or email — any message doing so should be reported to us immediately.

Retention and Deletion Requests

Account data is kept only as long as required by applicable local rules. You may submit a written deletion request through the Help Centre; we will confirm whether the request can be fulfilled under current law.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you need to dispute a term, request a data correction, or ask about how your account information is used, our support team handles those queries through the channels below. For anything touching your GCash or Maya wallet records, include your registered account email and the payment reference number so we can pull the right log without delay.

Live Chat Reach the support team directly through the live chat icon in your account dashboard. For legal queries, say 'policy question' so the right team picks it up.
Email Support Send written legal requests to our support email. Include your account ID, the policy section in question, and the outcome you are requesting so we can respond accurately.
Account Help Centre The Help Centre inside your account lists current policy documents, data request forms, and the step-by-step process for raising a formal legal or account dispute.

Your Legal Rights and Account Policy Questions

These are the questions we hear most often about how our terms apply to real accounts — covering data, access, disputes and how to act on your rights as someone using the platform in the Philippines.

Access depends on your local law and whether you are an eligible account holder in your region. We recommend confirming your eligibility before opening an account, as local regulations govern what is permitted.

We hold your registration details, your GCash, Maya or InstaPay transaction references, and session logs tied to your account. You can request a summary of what we hold by contacting support in writing.

Submit a written correction request via the Help Centre or support email. Include your account ID and the specific field you need corrected. We aim to action confirmed corrections promptly.

Your GCash and Maya account details travel only through the payment processing path needed to complete a transaction. We do not sell or share wallet credentials with unrelated third parties.

When you close your account, data is retained only for as long as local law requires. Once the retention period ends, we process deletion. You can ask about the timeline through our support email.

Send your dispute in writing to our support email, citing the policy clause and the account action you are disputing. We acknowledge legal queries and respond before finalising any account decision.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.